Wake County Public Health is one of five health care providers in Wake County receiving shipments of the vaccine. All of them are currently taking registrations or adding people to a waiting list if you qualify for Group 1 or Group 2. The others include Duke Raleigh, UNC Health, UNC Wakebrook, and WakeMed Health and Hospitals. These providers are working closely together to vaccinate the public against COVID-19 and help keep our community healthy and safe.
For Wake County Public Health, health care workers and anyone ages 65 and older who are interested in getting the COVID-19 vaccine can join our waiting list, starting Tuesday, Jan. 19. To provide the best possible customer service, Wake County Public Health is using a new system to help match the demand for shots with supply of vaccine. Starting Tuesday you can either go online to WakeGov.com/vaccine and fill out the online form or you can call our new vaccination hotline phone line at 919-250-1515. Again, these two options to get on our waiting list won't go LIVE until 8:30 a.m. on Tuesday.
When people call the line or use the online form, you'll be asked a quick series of questions, including:
- Are you 65 years old or older?
- Are you a health care worker?
- Do you have an established primary care provider
- What is your name, email address and phone number?
Later that day, our staff will review submissions and if you're eligible, we'll place you on the waiting list. As soon as Wake County Public Health receives enough doses, these people will receive a notification via phone, email or text. The message will ask them to schedule a vaccination appointment.
“This is not a first come, first served process,” said Dr. Wittes. “We determine the order of appointments based on risk and need, so people don’t have to worry about being the first person to call our phone line or visit our online tool at precisely 8:30 a.m. Tuesday.”
#1. It’s critical that the community understand the demand for the vaccine will far outpace the supply – at least for the foreseeable future. Wake County Public Health only finds out a few days in advance of a shipment how many doses – if any – it will receive each week, which makes planning challenging. The more doses we get from the state, the more shots we can get into the arms of our 50,000 healthcare workers and 133,000 seniors ages 65 and older.
#2. Wake County Public Health also wants to emphasize that seniors 65 and older don’t need to rush to be first to call our reservation line or visit our online tool on Tuesday morning. Priority for vaccine appointments will be determined by factors like age and vulnerability to the virus – not the order in which they join the waiting list.
#3. Wake County Public Health has worked diligently to make the vaccination process as easy and efficient as possible. But, when launching anything new, minor improvements may be needed after going live, and the county will make adjustments, based on feedback, to improve the customer experience.