Help for Residents

Wake County is working to ensure residents can continue accessing services during the COVID-19 response effort. In some cases, services have been expanded to help people get the assistance they need during this challenging time.

If you need help, a good place to start is the Wake Network of Care. Public agencies, nonprofits and local businesses have come together to create a list of resources available to specifically meet the new demands created by COVID-19.

You can also download a COVID-19 information and resource guide, developed by Wake County Human Services, here.

Medicaid

To apply for Medicaid, people have four options:

Apply online at epass.nc.gov.
Mail completed, signed applications to: Wake County Human Services, P.O. Box 46833, Raleigh, N.C. 27620.
Fax completed, signed applications to 919-212-7028.
Apply by calling 919-212-7000.

Medicaid questions can be emailed to FCMAintake@wakegov.com.

Dental Clinic

While in-person dental appointments are currently not available, the Wake County Human Service Dental Clinic is making tele-dental visits possible for people up to 20 years of age. If you have a dental concern or pain, please call 919-250-4610 and leave a message. Someone will return your call within the next business day to coordinate a virtual dental visit.

Food and Nutrition Services

To apply for food and nutrition services, people may:

Apply online at epass.nc.gov.
Mail applications to: Wake County Human Services, P.O. Box 46833, Raleigh, N.C. 27620
Fax completed, signed applications to 919-212-7028.

Questions related to Food and Nutrition Services can be emailed to foodandnutrition@wakegov.com.

If you need to speak to your case worker, call 919-212-7000.

Food for Schoolchildren

The Wake County Public School System, Wake County and its partners are working together to make sure that food is available to hungry students during these unprecedented times.

North Carolina has approved the distribution of additional resources to families receiving free or reduced-price lunch. The additional benefits will be through the P-EBT program to help families buy food during the COVID-19 school closure. Learn more on the NC Department of Health and Human Services website.

Housing

Wake Prevent! has temporarily changed the way it supports local families living in hotels. Families may be eligible for financial assistance to remain in place for up to 12 weeks if they currently live in a hotel, have experienced income loss due to COVID-19, and have children.

For more information about the program and to learn more about eligibility, families can call 919-856-5661 or email covid19.housing.hotelfamilies@wakegov.com.

Energy Assistance

Most utility providers are not currently disconnecting service during the COVID-19 outbreak. However, you can obtain an application for energy assistance by calling 919-212-7000 or downloading an application here.

WakeHELPS

Are you running behind on your utility bills due to COVID-19? WakeHELPS is a program that helps households impacted by COVID-19 pay back what they owe to their utility providers.

The county will use approximately $5 million in CARES Act funding to support WakeHELPS. With a $500 maximum payout per qualifying household, we estimate at least 10,000 households will receive assistance. Learn more here or call 919-212-0476.

Child Protective Services

The county will no longer accept walk-ins at any location. For questions about child welfare services, call 919-212-7000.

If you suspect child abuse or neglect, call the Wake County report line at 919-212-7990 (English) or 919-212-7963 (Spanish) between the hours of 8:30 a.m.–5 p.m.

If a child is in immediate danger, call 9-1-1.

Childcare Subsidy

To apply for assistance with childcare costs, email childcaresubsidy@wakegov.com.

Questions about childcare subsidy can be answered by calling 919-212-7000.

Employment Support

Work First Benefits

Work First family assistance assessments and application interviews will be conducted by phone. Please call 919-212-7846 for an interview.

NCWorks Career Centers

NCWorks Career Centers are still helping people prepare for and find work by providing career assessments and counseling and assisting in the preparation of resumes. For additional information, visit AccessNCWorks.com or call 919-715-0111. To apply for jobs, visit NCWorks.gov.

Public Transportation

GoTriangle is continuing to update its bus and shuttle services in response to COVID-19. Changes affect the routes run by GoRaleigh, GoCary and GoWake Access, as well as routes that run beyond Wake County. Riders may call 919-485-RIDE for information.

WIC Supplemental Food Program

WIC (Women, Infants and Children) Supplemental Food Program

The WIC Program provides benefits for healthy foods, nutrition education, breastfeeding support and breast pumps to eligible pregnant and postpartum women and children age 0-5.

To receive WIC benefits, people may:

Apply for WIC online.
Call 919-250-4720.

For questions, eligibility guidelines, or more information visit the Wake County WIC website or call 919-250-4720.

Masks and Face Coverings

Residents of the 27610 ZIP code can pick up free, protective face masks thanks to a collaboration between WakeMed, Wake County and the City of Raleigh. The program aims to distribute 30,000 masks to residents.

View a list of locations, dates and times here.

Limit 3 masks per person.

Other Changes to County Services

As the COVID-19 situation continues to evolve, the health and welfare of our community remains the county’s top objective. As a result, the county is pausing or curtailing some services. Click here for a full list of changes.

Utility Assistance

WakeHELPS

Are you running behind on your utility bills due to COVID-19? WakeHELPS is a program that helps households impacted by COVID-19 pay back what they owe to their utility providers.